Patient Data Privacy Policy

Why we collect information:

At Proactive Prosthetics Ltd we aim to provide patients with the highest quality prosthetic care. To do this we must keep records about patients, patients’ health and the care we provide for patients. As such we are the data controller and patients are the data subject.

These records include:

  • Basic details about you such as name, date of birth, address and contact details
  • Details of visit dates to the clinic
  • Notes and reports on prosthetics and related health
  • Details and records about treatment and care
  • Relevant information from people who care for patients such as other healthcare professionals, case managers and lawyers


It is good practice for Healthcare Professionals who provide care to:

  • Discuss and agree what they are going to record
  • Give a copy of letters they are writing and
  • Show you what they have recorded about you, if asked


How records are used:

  • To provide a good basis for all healthcare related decisions
  • To deliver appropriate care
  • Help to ensure care is safe and effective
  • Work effectively with others providing care
  • To keep patients up to date with news and events related to the services received from us
  • Others may need to use records:
  • Check the quality of the care provided (clinical audit)
  • Protect the health of those caring patients
  • Help investigate any concerns you have about the care provided


Patient rights:

As data subjects, patients have a number of rights. You can:

  • access and obtain a copy of the data on request;
  • require the organisation to change incorrect or incomplete data;
  • require the organisation to delete or stop processing the data, for example where the data is no longer necessary for the purposes of processing; and
  • object to the processing of the data where the organisation is relying on its legitimate interests as the legal ground for processing.


If patients would like to exercise any of these rights, please contact us (details below).

If patients believe that the organisation has not complied with the data protection rights, they can complain to the Information Commissioner.

How we keep your records confidential:

  • We keep all patient records in a secure place and when necessary destroy them securely
  • We will not share information that identifies patients with anyone or any other organisation for any reason unless
    • The patient asks us to do so
    • We ask and the patient gives us specific permission
    • We are required to do this by law


If patients require further information or wish to exercise any of their rights they can contact one of our staff on 01252 702500 or email