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Frequently Asked Questions

Please click on the + sign to reveal the answers to the questions below. If you can't see the question or answer you are looking for then please get in touch with us.

What are the benefits of coming to ProActive Prosthetics

Here at ProActive Prosthetics we take the time to understand your needs and goals. Using our experience and expertise we work closely with you to provide you with comfortable prostheses with the functionality you need to give you the confidence to achieve your goals.

How long does it take to make a prosthetic leg or arm?

At ProActive Prosthetics we can often provide you with a new prosthesis that you can take away to trial after 2 to 3 consecutive days in our clinic. This will normally involve taking a cast and making a diagnostic socket then a trial socket is made. A trial socket is a temporary socket designed to last for up to a few weeks for the shape, comfort and support of the socket to be trailed before we make the final 'definitive' socket. For more information see our page on prosthetics.

How do I arrange an appointment?

Making an appointment with ProActive Prosthetics is an easy process. Simply call us on: 01252 702 500 or email us at: clinic@proactiveprosthetics.co.uk leaving your contact information and we will call you. We will schedule an appointment for you at a time and date that is convenient for you.

Can I get insurance for my prosthetic leg or arm?

Insuring prosthetic limbs can be difficult because not many insurers are familiar with them or the value of them. In our experience we have found that Fish Insurance; disability insurance specialists are very helpful at recommending the right level of cover for the needs of amputees.

When and how do I pay for my treatment at ProActive Prosthetics?

At ProActive Prosthetics we provide a bespoke quotation or cost estimate for any of the services that we recommend for you.

If the service requires us to purchase high value components for you we will require majority of the cost of that service to be paid prior to the start of treatment.

Otherwise, unlike many similar clinics we may require a deposit and we will invoice you for the final amount on completion of the work.

Payment can be made by bank transfer (bank details are on the bottom of the invoice), debit or credit card (other than American Express) or cheque made payable to ProActive Prosthetics Ltd.

What happens to the information you keep about me?

ProActive Prosthetics take Data Privacy very seriously. Please see our Data Privacy Policy.

How can you help me learn to walk again?

At ProActive Prosthetics we pride ourselves in not just providing a prosthesis but making sure that patients get the most out of wearing their prostheses and can return to normal activities.

To achieve this we work as a multi-disciplinary team.

Firstly, our prosthetists ensure that your prosthesis is comfortable and fits well giving patients the confidence to get the most out of it.

Secondly, the prosthetist will choose the right components for each patient, arranging trials of different feet, ankles and knees if necessary, until the perfect combination is found.

Thirdly, the prosthetist will align the prosthesis to ensure it works in a balanced and synergistic way with to provide function and support for good posture and mobility.

Finally, the team, working with orthotists, physiotherapists and exercise therapists work with all our patients to support and teach them how to achieve a good gait (walking pattern), paying attention to other areas such as muscular-skeletal problems (eg; back pain) or phantom pain.

Our facilities are purpose built and provide a friendly relaxed environment where patients feel safe to push themselves to achieve their goals and potential.

Can you help me get back into my sporting activities?

At ProActive we work with our patients to achieve their goals. We have patients that have been able to return to their favourite activities and sports as well as take up new ones.

We have helped patients to play golf, ride bicycles and horses, canoe and kayak, ski and snowboard, climb mountains, skydive and even become Paralympic champions!

Take a look at our Meet our Patients page to read about the activities that our patients get up to and our Sport and Activity Prosthetics page to learn about the different types of prostheses used in sports and activities.

Do you offer support for other aspects of my rehabilitation?

At ProActive Prosthetics we provide a multi-disciplinary team (MDT) approach to prosthetic rehabilitation - please see our MDT page.